Privacy Policy for The Foundry Concept
Effective Date: [Insert Date]
1. Introduction
Welcome to The Foundry Concept. We are committed to protecting the privacy and security of the personal information of our exclusive members, guests, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our centre, use our services, or interact with our website and mobile application (collectively, the "Services").
2. Information We Collect
We collect information that allows us to provide our high-quality, personalized services. This information falls into the following categories:
A. Identity and Contact Data: Name, address, email address, phone number, date of birth, photograph, and emergency contact details.
B. Financial Data: Payment card details, bank account information, and billing address used for membership fees, service charges, and purchases. (Note: We use secure, third-party payment processors and do not typically store raw payment details.)
C. Health and Wellness Data (Sensitive): Relevant health history, fitness goals, injury information, dietary preferences, and results from wellness assessments or biometric scans, strictly as necessary for personalized training, spa treatments, and nutrition planning.
D. Membership Data: Membership status, service usage history (e.g., class attendance, bookings), and personal preferences.
E. Technical and Usage Data: IP address, browser type, operating system, device information, and details about how you use our website or app (via cookies and analytics).
F. CCTV and Security Data: Footage from CCTV cameras within our private premises for security, safety, and loss prevention.
3. How We Collect Your Information
We collect data through various methods:
Direct Interactions: When you apply for membership, sign a contract, book a service, complete a health intake form, communicate with our staff, or provide feedback.
Automated Technologies: As you interact with our website or app, we automatically collect Technical and Usage Data.
Third Parties: We may receive data about you from third-party partners (e.g., scheduling software, payment processors) subject to their privacy policies.
4. How We Use Your Information
We use your personal information to:
Provide Services: To manage your membership, grant access to the centre, book classes/treatments, and deliver personalized fitness, nutrition, and wellness programs.
Process Transactions: To process payments for membership dues and services.
Communication: To send you service updates, membership renewal notices, security alerts, and exclusive offers or events tailored to your interests.
Personalization: To tailor the high-end experience (e.g., remembering your preferred locker, beverage, or instructor).
Safety and Security: To ensure the safety of all members and staff, and to secure our premises (including CCTV).
Improve Services: To analyze usage data to improve our facilities, services, and online experience.
Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
5. Disclosure of Your Information
We do not sell your personal data. We may share your information with:
Service Providers: Third-party companies that perform services on our behalf, such as payment processing, IT support, scheduling, and marketing. These providers are obligated to keep your information confidential and secure.
Professional Staff: Your fitness or wellness data will be shared with the certified The Foundry Concept trainers, therapists, and nutritionists dedicated to delivering your personalized program.
Legal Requirements: If required to do so by law or in the good faith belief that such action is necessary to comply with legal processes or protect the rights, property, or safety of The Foundry Concept, our members, or the public.
Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred, subject to the new entity adhering to this Privacy Policy.
6. Data Security
We implement rigorous technical, administrative, and physical security measures appropriate for a high-end facility to protect your personal information, especially your sensitive health data. Access to your information is restricted to employees and contractors who have a business need to know and who are subject to strict contractual confidentiality obligations.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
Access: Request a copy of the personal data we hold about you.
Correction: Request that we correct any incomplete or inaccurate data we hold about you.
Deletion: Ask us to delete or remove personal data where there is no good reason for us to continue processing it.
Object/Restrict: Object to the processing of your personal data or request the restriction of processing.
Withdraw Consent: Where we are relying on consent to process your data, you may withdraw that consent at any time.
9. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
The Foundry Concept Attention:
Data Protection Officer
Address: 25a New Walk, Leicester, LE1 6TE
Email: thefoundryleicester@gmail.com